Crafty Beer Market appreciates and values its online customers and is committed to ensuring our customers’ satisfaction with each order delivered or shipped to your door. 

​

If there is an error in sending you an item or items, or if you received a damaged or otherwise flawed item or items, please email us at orders@craftybeermarket.com

​

Please provide your order date, order number, and explain the reasons for your dissatisfaction. 

​

We will promptly respond and make every effort to offer a fair solution. 

​

We will either exchange the items(s) or issue a refund in the form of a credit or eGift Card for the relevant amount. 

​

For any returns not caused by our error, we must impose a 25% restocking / processing fee on orders paid for by a credit card or gift card to recoup transaction and overhead costs. All shipping costs are non-refundable.

​

​

​